Privacy Policy

Last Updated: December 31, 2024

PackageSave.com ("PackageSave," "we," "our," or "us") operates a shipping label and logistics platform that helps businesses access discounted UPS shipping rates. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our Shopify application.

By using PackageSave, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you create an account or use our services, we collect:

  • Account Information: Name, email address, phone number, and password
  • Business Information: Company name, business address, website URL, and business type
  • Shipping Information: Sender and recipient names, addresses, phone numbers, package dimensions, weights, and contents descriptions
  • Payment Information: Credit card details and billing addresses (processed securely through Stripe; we do not store full card numbers)
  • Communication Data: Messages you send to our support team

1.2 Information from Shopify Integration

When you install our Shopify app, we access:

  • Store Information: Shop name, domain, and Shopify store ID
  • Order Data: Order numbers, recipient names, shipping addresses, product details, and order values necessary for creating shipping labels
  • Customer Data: Names and addresses of your customers for shipping purposes only

We only access the minimum data necessary to provide shipping services. We do not access or store your customers' payment information.

1.3 Information Collected Automatically

When you use our services, we automatically collect:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages viewed, features used, time spent on the platform, and click patterns
  • Cookies and Similar Technologies: Session cookies for authentication and preferences (see Section 7)

2. How We Use Your Information

We use collected information to:

  • Provide Services: Create shipping labels, calculate rates, and process shipments
  • Process Payments: Charge for services and issue invoices through Stripe
  • Fulfill Orders: Import orders from Shopify and other connected platforms
  • Communicate: Send transactional emails, shipping notifications, and respond to support requests
  • Improve Services: Analyze usage patterns to enhance our platform
  • Ensure Security: Detect fraud and protect against unauthorized access
  • Comply with Law: Meet legal obligations and carrier requirements

3. Information Sharing and Disclosure

We share your information only in the following circumstances:

3.1 Service Providers

  • UPS and Shipping Carriers: To create shipping labels and process shipments
  • Stripe: To process payments securely
  • Shopify: As authorized through your integration

3.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We Do NOT:

  • Sell your personal information to third parties
  • Share your data for advertising purposes
  • Use your customer data for any purpose other than providing shipping services

4. Data Retention

  • Account Data: Retained while your account is active and for 30 days after deletion request
  • Shipping Records: Retained for 7 years as required for tax and legal compliance
  • Shopify Data: Order data is retained only as long as necessary to provide services; you can request deletion at any time

5. Data Security

We implement industry-standard security measures:

  • Encryption: All data transmitted via TLS/SSL encryption
  • Secure Storage: Sensitive data encrypted at rest
  • Access Controls: Role-based access and authentication requirements
  • Payment Security: PCI-DSS compliant payment processing through Stripe
  • Regular Audits: Ongoing security assessments and monitoring

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

6. Your Rights and Choices

6.1 Access and Portability

You can access your account data at any time through your dashboard or by contacting us.

6.2 Correction

You can update your account information directly in your account settings.

6.3 Deletion

You can request deletion of your account and personal data by contacting support@packagesave.com. Note that some data must be retained for legal compliance.

6.4 Shopify Disconnection

You can disconnect your Shopify store at any time from your account settings. This will stop data collection from your store.

6.5 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any marketing email or updating your preferences.

7. Cookies and Tracking Technologies

We use essential cookies for:

  • Authentication: Keeping you logged in
  • Security: Preventing cross-site request forgery
  • Preferences: Remembering your settings

We do not use third-party advertising or tracking cookies.

8. International Data Transfers

PackageSave is based in Canada. If you access our services from outside Canada, your data may be transferred to and processed in Canada. We ensure appropriate safeguards are in place for international transfers.

9. GDPR Rights (European Users)

If you are in the European Economic Area (EEA), you have additional rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to lodge a complaint with a supervisory authority

To exercise these rights, contact privacy@packagesave.com.

10. CCPA Rights (California Residents)

California residents have the right to:

  • Know what personal information is collected
  • Know whether personal information is sold or disclosed
  • Say no to the sale of personal information (we do not sell data)
  • Access your personal information
  • Request deletion of your personal information
  • Equal service and price (non-discrimination)

To exercise these rights, contact privacy@packagesave.com.

11. PIPEDA Compliance (Canadian Users)

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access, correct, and challenge the accuracy of your personal information.

12. Children's Privacy

Our services are intended for businesses and are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending an email to your registered email address
  • Displaying a notice in our application

Your continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

For privacy-related questions, concerns, or requests:

Email: privacy@packagesave.com

Support: support@packagesave.com

Mailing Address:
PackageSave
Canada

16. Shopify Merchants

If you are a customer of a Shopify merchant using PackageSave and have questions about how your data is handled, please contact the merchant directly. For requests regarding data held by PackageSave, contact us at privacy@packagesave.com.

This Privacy Policy is effective as of December 31, 2024.